With her son asleep in her arms and her hands full, she struggled through the airport’s formalities, until an on-duty official noticed her distress and immediately stepped in to help. That officer was Majid Sultan Al Musafri, a civil employee who promptly reached out to First Assistant Ali Abdullah Al Hammadi, even though he was on his break. Al Hammadi quickly escalated the issue to Colonel Mohammed Bu Rahima, Director of Airport Passports at Sharjah Airport.